How can I verify my account?

Billing Account

To verify your billing account, the following will be accepted:
  • The 5 digit support pin on the top left of your client area at: https://billing.dotblock.com/clientarea.php
  • A verification code that can be emailed to the primary account contact email address upon request.
  • If two-factor authentication is enabled on your account, a verification code can be sent to you via text message.
Please note that the support pin and verification codes are temporary and meant for one-time use only.

Client area password resets can be sent to the primary account contact email address only.

Changes on a Server

To verify changes on a server, the following can be accepted
  • The password for the 'root' or other user with sudo privileges on a Linux Server
  • The password for the 'Administrator' user on a Windows server
  • The 5 digit support pin on the top left of your client area at: https://billing.dotblock.com/clientarea.php
  • A verification code that can be emailed to the primary account contact email address upon request.
  • If two-factor authentication is enabled on your account, a verification code can be sent to you via text message.

Please note that the support pin and verification codes are temporary and meant for one-time use only.

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